How to open a case with the Alibaba Fair Trade Fund.
How do I report a fraud case?
a) Payment document (bank slip, etc.)
i. Payment via bank transfer (T/T): Must have bank stamp/chop
ii. Payment via Western Union: Must include MTCN
iii. Payment via online banking: Screenshot of the entire transaction page. Must include URL and payment status
iv. Complete correspondence between both parties
b) Delivery documents
c) Contract or Proforma Invoice
d) Third-party inspection documents
e) Photos of products received including delivery package
2. Case substantiated.
a) Alibaba.com will request the supplier to submit evidence to counter the complaint within 2-3 working days.
a) If we consider the complaint to be a normal trade dispute, we will inform supplier of the dispute and ask them to contact you within 3-5 days.
b) If we consider the complaint to be valid (the supplier is suspected of fraudulent activities), we will suspend the supplier’s account for 15 days.
c) If the complaint is not resolved within the suspension period; the supplier’s account will be terminated and blacklisted. Buyers who filed complaints resulting in the removal of a Gold Supplier from Alibaba.com will be eligible for a payout from our Fair Play Fund.